Coyle-Shapiro, Jacqueline A-M. (1995) The impact of TQM on teamwork: a longitudinal study. Employee relations, 17 (3). pp. 63-74. ISSN 0142-5455
Abstract
A longitudinal research design was used to investigate the effects of a TQM intervention on teamwork in a manufacturing setting. Indicates that TQM intervention did not have a significant direct effect on teamwork. However, one aspect of the intervention, supervisory reinforcement, had a significant indirect effect on teamwork through its impact on changes in trust in colleagues. Overall, employee assess-ment of the intervention was found to be a better predictor of teamwork than participation in the intervention per se.
| Item Type: | Article |
|---|---|
| Official URL: | http://www.emeraldinsight.com/info/journals/er/er.... |
| Additional Information: | © 1995 MCB University Press |
| Library of Congress subject classification: | H Social Sciences > H Social Sciences (General) |
| Sets: | Research centres and groups > Employment Relations and Organisational Behaviour Group |
| Rights: | http://www.lse.ac.uk/library/rights/LSERO.htm |
| URL: | http://eprints.lse.ac.uk/26865/ |
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