Coyle-Shapiro, Jacqueline A-M. (1995) The impact of TQM on teamwork: a longitudinal study. Employee relations, 17 (3). pp. 63-74. ISSN 0142-5455
A longitudinal research design was used to investigate the effects of a TQM intervention on teamwork in a manufacturing setting. Indicates that TQM intervention did not have a significant direct effect on teamwork. However, one aspect of the intervention, supervisory reinforcement, had a significant indirect effect on teamwork through its impact on changes in trust in colleagues. Overall, employee assess-ment of the intervention was found to be a better predictor of teamwork than participation in the intervention per se.
|Additional Information:||© 1995 MCB University Press|
|Library of Congress subject classification:||H Social Sciences > H Social Sciences (General)|
|Sets:||Research centres and groups > Employment Relations and Organisational Behaviour Group|
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