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The impact of TQM on teamwork: a longitudinal study

Coyle-Shapiro, Jacqueline A-M. (1995) The impact of TQM on teamwork: a longitudinal study. Employee Relations, 17 (3). pp. 63-74. ISSN 0142-5455

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Identification Number: 10.1108/01425459510086901


A longitudinal research design was used to investigate the effects of a TQM intervention on teamwork in a manufacturing setting. Indicates that TQM intervention did not have a significant direct effect on teamwork. However, one aspect of the intervention, supervisory reinforcement, had a significant indirect effect on teamwork through its impact on changes in trust in colleagues. Overall, employee assess-ment of the intervention was found to be a better predictor of teamwork than participation in the intervention per se.

Item Type: Article
Official URL:
Additional Information: © 1995 MCB University Press
Divisions: LSE
Subjects: H Social Sciences > H Social Sciences (General)
Date Deposited: 29 Jan 2010 11:36
Last Modified: 15 Sep 2023 12:16

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