Doellgast, Virginia, Batt, Rosemary and Sorensen, Ole H. (2009) Introduction: Institutional change and labour market segmentation in European call centres. European Journal of Industrial Relations, 15 (4). pp. 349-371. ISSN 1461-7129
Full text not available from this repository.Abstract
This article examines the dynamics of workplace change in European call centres. Survey data and case studies from Austria, Denmark, France, Germany, the Netherlands and Spain show large national and sectoral differences in institutional inclusiveness and labour market segmentation. These reflect variation in the institutional constraints and resources available to employers and unions as they adjust to market changes. However, union strategies to organize new groups and close gaps in existing regulations are becoming increasingly important as restructuring undermines traditional forms of bargaining power.
| Item Type: | Article |
|---|---|
| Official URL: | http://ejd.sagepub.com/ |
| Additional Information: | © 2009 by SAGE Publications |
| Divisions: | Management |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor |
| Date Deposited: | 29 Jan 2010 11:54 |
| Last Modified: | 11 Dec 2024 23:31 |
| URI: | http://eprints.lse.ac.uk/id/eprint/26730 |
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