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A review of the IT outsourcing literature: insights for practice

Lacity, Mary C., Khan, Shaji A. and Willcocks, Leslie P. (2009) A review of the IT outsourcing literature: insights for practice. Journal of Strategic Information Systems, 18 (3). pp. 130-146. ISSN 0963-8687

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Abstract

This paper reviews research studies of information technology outsourcing (ITO) practice and provides substantial evidence that researchers have meaningfully and significantly addressed the call for academics to produce knowledge relevant to practitioners. Based on a review of 191 IT outsourcing articles, we extract the insights for practice on six key ITO topics relevant to practitioners. The first three topics relate to the early 1990s focus on determinants of IT outsourcing, IT outsourcing strategy, and mitigating IT outsourcing risks. A focus on best practices and client and supplier capabilities developed from the mid-1990s and is traced through to the late 2000s, while relationship management is shown to be a perennial and challenging issue throughout the nearly 20 years under study. More recently studies have developed around offshore outsourcing, business process outsourcing and the rise, decline and resurrection of application service provision. The paper concludes by pointing to future challenges and developments.

Item Type: Article
Official URL: http://www.elsevier.com/locate/jsis
Additional Information: © 2009 Elsevier
Library of Congress subject classification: Z Bibliography. Library Science. Information Resources > ZA Information resources
H Social Sciences > HD Industries. Land use. Labor
Sets: Research centres and groups > Information Systems and Innovation Group
Departments > Management
Rights: http://www.lse.ac.uk/library/usingTheLibrary/academicSupport/OA/depositYourResearch.aspx
Identification Number: UT ISI:000271333200003
Date Deposited: 22 Dec 2009 11:49
URL: http://eprints.lse.ac.uk/26386/

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