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Social exchange in work settings: content, process, and mixed models

Shore, Lynn M. and Coyle-Shapiro, Jacqueline A-M. and Chen, Xiao-Ping and Tetrick, Lois E. (2009) Social exchange in work settings: content, process, and mixed models. Management and Organization Review, 5 (3). pp. 289-302. ISSN 1740-8776

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Identification Number: 10.1111/j.1740-8784.2009.00158.x


Social exchange theory has provided the dominant basis for understanding exchange relationships in organizational settings. Despite its predominance within the management field, there are a number of unaddressed issues. This special issue seeks to further social exchange research in work settings. We differentiate social from economic exchange and highlight the moderating role of cultural and individual differences in explaining the outcomes associated with social exchange relationships. We introduce the ideas of content, process, and mixed models of exchange to reflect the different emphases given to the amount and type of resources exchanged, the quality of the relationship, and a combination of both. The five papers in this special issue illustrate these models. We discuss the applicability of social exchange theory across cultural contexts and present suggestions for future research.

Item Type: Article
Official URL:
Additional Information: © 2009 Wiley-Blackwell
Subjects: H Social Sciences > HV Social pathology. Social and public welfare. Criminology
Sets: Research centres and groups > Employment Relations and Organisational Behaviour Group
Departments > Management
Date Deposited: 22 Dec 2009 15:06
Last Modified: 04 May 2017 09:36

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