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All talk but no voice: non-union representation in call centre work

Gollan, Paul J. (2003) All talk but no voice: non-union representation in call centre work. In: Deery, Stephen and Kinnie, Nick, (eds.) Call Centres and Human Resource Management. Palgrave Macmillan, London. ISBN 9781403913043

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Item Type: Book Section
Official URL: http://www.palgrave.com/
Additional Information: © 2003 Palgrave Macmillan
Library of Congress subject classification: H Social Sciences > HC Economic History and Conditions
Sets: Departments > Management
Collections > Economists Online
Rights: http://www.lse.ac.uk/library/usingTheLibrary/academicSupport/OA/depositYourResearch.aspx
Date Deposited: 11 Sep 2008 13:38
URL: http://eprints.lse.ac.uk/21363/

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