All talk but no voice: non-union representation in call centre work

Gollan, Paul J. (2003) All talk but no voice: non-union representation in call centre work. In: Deery, Stephen and Kinnie, Nick, (eds.) Call centres and human resource management. Palgrave Macmillan, London. ISBN 9781403913043

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Item Type:	Book Section
Official URL:	http://www.palgrave.com/
Additional Information:	© 2003 Palgrave Macmillan
Library of Congress subject classification:	H Social Sciences > HC Economic History and Conditions
Sets:	Departments > Management Collections > Economists Online
Rights:	http://www.lse.ac.uk/library/rights/LSERO.htm
URL:	http://eprints.lse.ac.uk/21363/

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