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All talk but no voice: non-union representation in call centre work

Gollan, Paul J. (2003) All talk but no voice: non-union representation in call centre work. In: Deery, Stephen and Kinnie, Nick, (eds.) Call Centres and Human Resource Management. Palgrave Macmillan, London. ISBN 9781403913043

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Item Type: Book Section
Official URL: http://www.palgrave.com/
Additional Information: © 2003 Palgrave Macmillan
Subjects: H Social Sciences > HC Economic History and Conditions
Sets: Departments > Management
Collections > Economists Online
Date Deposited: 11 Sep 2008 13:38
Last Modified: 18 May 2011 09:57
URI: http://eprints.lse.ac.uk/id/eprint/21363

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