Cordella, Antonio and Willcocks, Leslie P.
E-Bureaucracy and the new service delivery state: balancing outsourcing and in-house operations.
In: Contini, Francesco and Lanzara, Giovan Francesco, (eds.)
Ict and Innovation in the Public Sector : European Perspectives in the Making of E-Government.
Technology, work and globalization series.
Palgrave Macmillan Ltd, Basingstoke, UK.
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