Cordella, Antonio and Willcocks, Leslie P.
E-Bureaucracy and the new service delivery state: balancing outsourcing and in-house operations.
In: Contini, Francesco and Lanzara, Giovan Francesco, (eds.)
ICT and innovation in the public sector : European perspectives in the making of E-government.
Technology, work and globalization series
Palgrave Macmillan Ltd, Basingstoke, UK.
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