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If you're happy and you know it...job satisfaction in the low wage service sector

Brown, Donna and McIntosh, Steven (1998) If you're happy and you know it...job satisfaction in the low wage service sector. CEPDP (405). Centre for Economic Performance, London School of Economics and Political Science, London, UK. ISBN 0753012405

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The issue of worker satisfaction is important both for the sake of individuals themselves and also for employers for whom happy staff should be productive staff. Highly satisfied staff have been shown to have lower propensities to quit and to be absent. Whilst there have been some interesting contributions in this field, the existing studies are weakened by their inability to control for workplace characteristics. Uniquely, our data set, covering three low wage sectors, enables us to do this whilst still providing a wealth of demographic information. Using principal components analysis we examine five measures of workers'' satisfaction and find that individuals respond quite differently depending upon the measure of contentment employed. We then examine which of our component forms of satisfaction has the greatest impact on overall satisfaction. Satisfaction with short-term rewards and long-term prospects are found to be far more influential in determining overall satisfaction than contentment with social relationships or work intensity.

Item Type: Monograph (Discussion Paper)
Official URL:
Additional Information: © 1998 the authors
Divisions: Centre for Economic Performance
Subjects: H Social Sciences > HD Industries. Land use. Labor
Date Deposited: 31 Jul 2008 12:30
Last Modified: 26 Apr 2021 11:48

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