Klausing, Susanne, Scott, Susan 
ORCID: 0000-0002-8775-9364 and Sarker, Saonee
(2024)
Road to digital responsibility: the case of Meta.
In:
ICIS 2024 Proceedings.
International Conference on Information Systems (ICIS) Proceedings.
AIS.
ISBN 9781958200131
Abstract
Growing scrutiny surrounds the responsibilities of 'Big Tech' companies, especially their duties and obligations toward consumers and users. In this study, we consider the responsiveness of one Big Tech company to criticisms about their handling of matters relating to privacy. Using a grounded theory approach, we analyze a longitudinal data set (2013-2022) of earnings conference calls between Meta and market stakeholders. Our discussion explores the tensions between corporate narratives and the enactment of digital responsibility. We argue that Big Tech does respond, but such responsiveness generates new challenges. Compared to notions of responsiveness in prior literature, our findings show how responsibilities are becoming revised and repositioned in ways that reinforce the dominance of Big Tech. While Meta claims that their 'technical solution' successfully counters past criticism about privacy transgressions, we conclude by drawing attention to the notion of confidentiality washing and its implications for theory and practice.
| Item Type: | Book Section |
|---|---|
| Official URL: | https://aisel.aisnet.org/icis2024/general_is/gener... |
| Additional Information: | © 2024 International Conference on Information Systems |
| Divisions: | Management |
| Subjects: | Q Science > QA Mathematics > QA75 Electronic computers. Computer science |
| Date Deposited: | 30 Jul 2025 10:15 |
| Last Modified: | 30 Jul 2025 16:03 |
| URI: | http://eprints.lse.ac.uk/id/eprint/128959 |
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