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An experience sampling analysis of the impact of video monitoring technology and in-person sitters on nurse burnout: the moderating effect of nurse commitment and mediating effect of emotional labor

Kluemper, Donald, Sun, Jiaqing ORCID: 0000-0002-7896-5860, Lee, Young Eun, Wayne, Sandy J., Anderson, Emily, Billings, Crystal M., Koopman, Joel and Rosen, Christopher C. (2023) An experience sampling analysis of the impact of video monitoring technology and in-person sitters on nurse burnout: the moderating effect of nurse commitment and mediating effect of emotional labor. Western Journal of Nursing Research, 45 (10). pp. 913-920. ISSN 0193-9459

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Identification Number: 10.1177/01939459231191427

Abstract

Background: While it is established that video monitoring technology (compared with the use of in-person sitters) is a safe and cost-effective solution for hospitals, little is known about the impact of these approaches on nurses’ stress and well-being. Purpose: To compare the use of video monitoring technology and in-person sitters (likely a resource reallocated from nurses) for monitoring patients on nurses’ emotional labor and burnout. Method: An experience sampling method was conducted by surveying nurses twice a day for 3 weeks, resulting in 524 survey administrations provided by 74 nurses. The surveys included measures of daily video monitoring technology and in-person sitter use, emotional labor, emotional exhaustion, and nurse career commitment. Findings: There were positive effects from video monitoring technology and negative effects of in-person sitters on emotional labor and emotional exhaustion, particularly for nurses lower in commitment. Discussion: Hospital adoption of video monitoring technology has a positive impact on nurses compared with in-person sitter use.

Item Type: Article
Additional Information: © The Author(s) 2023.
Divisions: Management
Subjects: H Social Sciences
H Social Sciences > HD Industries. Land use. Labor
T Technology > T Technology (General)
Date Deposited: 29 Sep 2023 10:57
Last Modified: 19 May 2024 03:03
URI: http://eprints.lse.ac.uk/id/eprint/120312

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