Facilitators of, and barriers to, personalisation in care homes in England: evidence from Care Quality Commission inspection reports

Damant, Jacqueline ORCID: 0000-0003-1425-272X, Ettelt, Stefanie, Perkins, Margaret, Williams, Lorraine, Wittenberg, Raphael ORCID: 0000-0003-3096-2721 and Mays, Nicholas (2023) Facilitators of, and barriers to, personalisation in care homes in England: evidence from Care Quality Commission inspection reports. International Journal of Care and Caring, 7 (1). 91 - 113. ISSN 2397-8821

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Abstract

The personalisation of residential care services is based on three broad principles of valuing personal identity, empowering resident decision-making and fostering care relationships. We analysed 50 Care Quality Commission care home inspection reports to identify factors that the reports indicate facilitate or hinder the delivery of personalised residential care in England. Findings suggest that the provision of personalised services is affected by staff skills, attitudes and availability, as well as the quality of care home leadership. Future care policy should consider addressing external pressures facing the care home sector, including inadequate funding and too few staff, to mitigate barriers to delivering high-quality, personalised care.

Item Type:	Article
Additional Information:	© 2023 Policy Press
Divisions:	Care Policy and Evaluation Centre
Subjects:	R Medicine > RA Public aspects of medicine > RA0421 Public health. Hygiene. Preventive Medicine H Social Sciences > HM Sociology J Political Science
Date Deposited:	25 Jul 2023 09:18
Last Modified:	18 Nov 2024 19:21
URI:	http://eprints.lse.ac.uk/id/eprint/119822

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