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Impacts of adopting a new management practice: Operational Coaching™

Tinelli, Michela ORCID: 0000-0002-8816-4389 (2023) Impacts of adopting a new management practice: Operational Coaching™. Journal of Work-Applied Management. ISSN 2205-2062

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Purpose: This article reports the results of a randomized field experiment that tested the effects of a new business intervention among managers of small and medium-sized enterprises (SMEs) in England. Design: Individual managers (learners) were randomly assigned in clusters (companies) to either an intervention group (265 learners; 40 SMEs) receiving a novel virtual, blended training program designed to stimulate a change in management behavior, or a no-intervention group (118 learners; 22 SMEs). Findings: The results show that the primary objective of changing management behavior to use more of an Operational Coaching™ style of management has been achieved (to a statistically significant level), and this is against the backdrop of the devastating COVID-19 pandemic. Positive trends in SME productivity metrics were also observed in the intervention group companies. Implications: These important results could be indicative of the economic and productivity impact that a change in management behavior could have, and they warrant serious further investigation.

Item Type: Article
Additional Information: © 2023 The Author(s).
Divisions: Personal Social Services Research Unit
Subjects: H Social Sciences
Date Deposited: 06 Mar 2023 10:54
Last Modified: 16 May 2024 04:01

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