Impacts of adopting a new management practice: Operational Coaching™

Tinelli, Michela ORCID: 0000-0002-8816-4389 (2023) Impacts of adopting a new management practice: Operational Coaching™. Journal of Work-Applied Management. ISSN 2205-2062

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Abstract

Purpose: This article reports the results of a randomized field experiment that tested the effects of a new business intervention among managers of small and medium-sized enterprises (SMEs) in England. Design: Individual managers (learners) were randomly assigned in clusters (companies) to either an intervention group (265 learners; 40 SMEs) receiving a novel virtual, blended training program designed to stimulate a change in management behavior, or a no-intervention group (118 learners; 22 SMEs). Findings: The results show that the primary objective of changing management behavior to use more of an Operational Coaching™ style of management has been achieved (to a statistically significant level), and this is against the backdrop of the devastating COVID-19 pandemic. Positive trends in SME productivity metrics were also observed in the intervention group companies. Implications: These important results could be indicative of the economic and productivity impact that a change in management behavior could have, and they warrant serious further investigation.

Item Type:	Article
Additional Information:	© 2023 The Author(s).
Divisions:	Care Policy and Evaluation Centre
Subjects:	H Social Sciences
Date Deposited:	06 Mar 2023 10:54
Last Modified:	14 Sep 2024 09:26
URI:	http://eprints.lse.ac.uk/id/eprint/118344

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