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Do nudges reduce borrowing and consumer confusion in the credit card market?

Adams, Paul, Guttman-Kenney, Benedict, Hayes, Lucy, Hunt, Stefan, Laibson, David and Stewart, Neil (2022) Do nudges reduce borrowing and consumer confusion in the credit card market? Economica. ISSN 0013-0427

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Identification Number: 10.1111/ecca.12427

Abstract

We study nudges that turn out to have precise null effects in reducing long-run credit card debt. We test nudges across two field experiments covering 183,441 UK cardholders. Our first experiment studies nudges added to monthly credit card statements. Our second experiment studies letters and email nudges (separate from monthly statements) sent to cardholders who signed up to automatically pay the minimum required payment.In a follow-up survey to our second experiment, we find that 96% of respondents underestimate the time it would take to fully repay a debt if the cardholder made only the minimum required payment. The nudges reduce this confusion, but underestimation remains overwhelmingly common.

Item Type: Article
Official URL: https://onlinelibrary.wiley.com/journal/14680335
Additional Information: © 2022 The Authors
Divisions: Psychological and Behavioural Science
Subjects: H Social Sciences > HG Finance
B Philosophy. Psychology. Religion > BF Psychology
H Social Sciences > HC Economic History and Conditions
H Social Sciences > HB Economic Theory
Date Deposited: 12 May 2022 11:03
Last Modified: 13 May 2022 09:24
URI: http://eprints.lse.ac.uk/id/eprint/115093

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