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Mobile work, mobile technology: consequences for decision-making

Junges, Fabio Miguel, Klein, Amarolinda Zanela, Gonçalo, Claudio Reis and Sørensen, Carsten (2020) Mobile work, mobile technology: consequences for decision-making. International Journal of Management and Decision Making, 19 (1). 66 - 90. ISSN 1462-4621

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Identification Number: 10.1504/IJMDM.2020.104209

Abstract

This article explores how the decision-making processes that occur during mobile work differ from those that occur in fixed workplaces. We explored if the levels of intuition and rationality change in decision-making processes and how the use of mobile ICT influence the individual's perception of information quality. A qualitative research approach was applied combining a group and individual interviews, and a non-participant observation of a decision-making process simulation with 115 participants. The levels of intuition and reasoning in decision-making are not different between fixed and mobile groups. However, there is a perception of lower information quality and difficulties to process information in a mobility context. The time pressure caused by the constant connectivity via mobile devices has potentially adverse consequences for decision-making, increasing individuals' exposure to error. As positive consequences, there is greater agility of decision flows related to the use of mobile ICT, especially regarding low complexity decisions.

Item Type: Article
Official URL: https://www.inderscience.com/jhome.php?jcode=ijmdm
Additional Information: © 2019 Inderscience Enterprises Ltd.
Divisions: Management
Subjects: B Philosophy. Psychology. Religion > BF Psychology
H Social Sciences > HD Industries. Land use. Labor
Date Deposited: 10 Jan 2020 08:33
Last Modified: 27 Feb 2020 00:17
URI: http://eprints.lse.ac.uk/id/eprint/103029

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