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Thinking infrastructures and decentering digital platforms in the sharing economy: from matchmaking to boundary making

Pujadas, R. ORCID: 0000-0002-8837-6744 and Curto-Millet, Daniel (2019) Thinking infrastructures and decentering digital platforms in the sharing economy: from matchmaking to boundary making. In: Kornberger, Martin, Bowker, Geoffrey, Pollock, Neil, Miller, Peter, Mennicken, Andrea, Randa Nucho, Joanne and Elyachar, Julia, (eds.) Thinking Infrastructures. Research in the Sociology of Organizations. Emerald Group Publishing, Bingley, UK, pp. 273-286. ISBN 9781787695580

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While digital platforms tend to be unproblematically presented as the infrastructure of the sharing economy – as matchmakers of supply and demand – the authors argue that constituting the boundaries of infrastructures is political and performative, that is, it is implicated in ontological politics, with consequences for the distribution of responsibilities (Latour, 2003; Mol, 1999, 2013; Woolgar & Lezaun, 2013). Drawing on an empirical case study of Uber, including an analysis of court cases, the authors investigate the material-discursive production of digital platforms and their participation in the reconfiguring of the world (Barad, 2007), and examine how the (in)visibility of the digital infrastructure is mobilized (Larkin, 2013) to this effect. The authors argue that the representation of Uber as a “digital platform,” as “just the technological infrastructure” connecting car drivers with clients, is a political act that attempts to redefine social responsibilities, while obscuring important dimensions of the algorithmic infrastructure that regulates this socioeconomic practice. The authors also show how some of these (in)visibilities become exposed in court, and some of the boundaries reshaped, with implications for the constitution of objects, subjects and their responsibilities. Thus, while thinking infrastructures do play a role in regulating and shaping practice through algorithms, it could be otherwise.Thinking infrastructures relationally decentre digital platforms and encourage us to study them as part of ongoing and contested entanglements in practice.

Item Type: Book Section
Official URL:
Additional Information: © 2019 Emerald Group Publishing Limited
Divisions: Management
Subjects: Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Date Deposited: 31 May 2019 13:18
Last Modified: 23 May 2024 00:48

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