Complaints as opportunities: what can the National Health Service learn from negative employee feedback?

Kalvapalle, Sai (2018) Complaints as opportunities: what can the National Health Service learn from negative employee feedback? In: LSE Research Festival 2018, 2018-02-19 - 2018-02-24, London School of Economics, London, United Kingdom, GBR.

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Abstract

I used an unobtrusive data source (Glassdoor.co.uk) to aggregate and analyse NHS employee reviews. The analysis revealed several problem areas, and substantiated the need for hospital employee voice in promoting patient safety. I also provide theoretical interpretations, and a novel analytic tool.

Item Type:	Conference or Workshop Item (Poster)
Additional Information:	© 2018 The Author
Divisions:	LSE
Subjects:	R Medicine > RA Public aspects of medicine
Date Deposited:	09 May 2019 10:09
Last Modified:	12 Dec 2024 04:58
URI:	http://eprints.lse.ac.uk/id/eprint/100672

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