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Call centre HRM and performance outcomes: does workplace governance matter?

Fernie, Sue (2004) Call centre HRM and performance outcomes: does workplace governance matter? In: Deery, Stephen and Kinnie, Nicholas, (eds.) Call Centres and Human Resource Management: a Cross-National Perspective. Palgrave Macmillan, Basingstoke, UK, pp. 54-74. ISBN 1403913048

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Item Type: Book Section
Official URL: http://www.palgrave.com
Additional Information: © 2004 Palgrave Macmillan
Library of Congress subject classification: H Social Sciences > HD Industries. Land use. Labor
Sets: Research centres and groups > Employment Relations and Organisational Behaviour Group
Departments > Management
Rights: http://www.lse.ac.uk/library/usingTheLibrary/academicSupport/OA/depositYourResearch.aspx
Date Deposited: 25 Nov 2008 14:51
URL: http://eprints.lse.ac.uk/10042/

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