Call centre HRM and performance outcomes: does workplace governance matter?

Fernie, Sue (2004) Call centre HRM and performance outcomes: does workplace governance matter? In: Deery, Stephen and Kinnie, Nicholas, (eds.) Call centres and human resource management: a cross-national perspective. Palgrave Macmillan, Basingstoke, UK, pp. 54-74. ISBN 1403913048

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Item Type:	Book Section
Official URL:	http://www.palgrave.com
Additional Information:	© 2004 Palgrave Macmillan
Library of Congress subject classification:	H Social Sciences > HD Industries. Land use. Labor
Sets:	Research centres and groups > Employment Relations and Organisational Behaviour Group Departments > Management
Rights:	http://www.lse.ac.uk/library/rights/LSERO.htm
URL:	http://eprints.lse.ac.uk/10042/

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