Fernie, Sue (2004) Call centre HRM and performance outcomes: does workplace governance matter? In: Deery, Stephen and Kinnie, Nicholas, (eds.) Call Centres and Human Resource Management: a Cross-National Perspective. Palgrave Macmillan, Basingstoke, UK, pp. 54-74. ISBN 1403913048
Full text not available from this repository.| Item Type: | Book Section |
|---|---|
| Official URL: | http://www.palgrave.com |
| Additional Information: | © 2004 Palgrave Macmillan |
| Divisions: | Management |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor |
| Date Deposited: | 25 Nov 2008 14:51 |
| Last Modified: | 13 Sep 2024 15:54 |
| URI: | http://eprints.lse.ac.uk/id/eprint/10042 |
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