@techreport{eprints65358,
            type = {Report},
            note = {{\copyright} 2016 The Authors},
           month = {January},
           title = {Internet safety helplines: exploratory study first findings},
       publisher = {Better Internet for Kids},
            year = {2016},
          author = {Thuy Dinh and Lorleen Farrugia and Brian O'Neill and Sofie Vandoninck and Anca Velicu},
             url = {http://eprints.lse.ac.uk/65358/},
        abstract = {Executive Summary: This is the first short report on a study of Helplines, an essential component of the network of Safer Internet Centres coordinated by Insafe. 70\% of all helplines are general service helplines with 30\% dedicated specifically to internet safety. All helplines offer a confidential service that offers information, support, guidance and referral. Helplines offer a range of services using a variety of platforms: telephone counselling services, email support, support using online chat, text services, online forum, peer support, social networking and in some instances face-to-face support. Among the most important success factors identified by helplines include: ?positive feedback from callers?, the ?number of calls? and ?participation from stakeholders?. Among the most persistent risks identified by helplines are bullying and cyberbullying (92\%) followed by hate speech (88\%) and sexual content (75\%). Recommendations arising from the study call for development of an alert system for emerging risks, access to technical expertise for helpline staff and support for further stakeholder collaboration.}
}