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Exploring organizationally directed citizenship behaviour: reciprocity or 'It's my job'?

Coyle-Shapiro, Jacqueline A-M., Kessler, Ian and Purcell, John (2004) Exploring organizationally directed citizenship behaviour: reciprocity or 'It's my job'? Journal of Management Studies, 41 (1). pp. 85-106. ISSN 0022-2380

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Identification Number: 10.1111/j.1467-6486.2004.00422.x


This study sets out to examine two explanations for why employees engage in organizational citizenship behaviour (OCB). The first explanation views OCB as a form of reciprocation where employees engage in OCB to reciprocate fair or good treatment from the organization. The second view is that employees engage in OCB because they define those behaviours as part of their job. The research methodology consisted of survey data from 387 hospital employees on their perceptions of procedural and interactional justice, mutual commitment, job breadth and OCB. The results suggest that procedural and interactional justice are positively associated with mutual commitment that in turn, is related directly to OCB and indirectly through expanding the boundaries of an individual’s job. These findings suggest that together the reciprocation thesis and “it’s my job” argument complement each other and provide a more complete foundation for our understanding of OCB. The difference between the two perspectives lies in the process by which individuals respond; that is, role enlargement and role maintenance. Implications and directions for future research are discussed.

Item Type: Article
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Additional Information: This is an electronic version of an Article published in the Journal of Management Studies 41 (1), 85-106 © 2004 Blackwell Publishing. The definitive version is available at LSE has developed LSE Research Online so that users may access research output of the School. Copyright and Moral Rights for the papers on this site are retained by the individual authors and/or other copyright owners. Users may download and/or print one copy of any article(s) in LSE Research Online to facilitate their private study or for non-commercial research. You may not engage in further distribution of the material or use it for any profit-making activities or any commercial gain. You may freely distribute the URL (<>) of the LSE Research Online website.
Divisions: LSE
Subjects: H Social Sciences > H Social Sciences (General)
Sets: Research centres and groups > Employment Relations and Organisational Behaviour Group
Date Deposited: 05 Jul 2006
Last Modified: 20 Nov 2019 08:15

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