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Working the phones: control and resistance in call centres

Woodcock, Jamie (2017) Working the phones: control and resistance in call centres. Pluto Press, London, UK. ISBN 9780745399089

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Call centers have become a near-ubiquitous site of employment in our late capitalist world, with over a million people working there in the United Kingdom alone. The call center has become synonymous with low-paid, high-stress work under dictatorial supervision and precarious contracts. With Working the Phones, Jamie Woodcock draws on time spent employed in a non-unionized call center to take the public beyond anecdotal impressions to a true picture of what work is like there. Focusing in particular on methods of control and resistance within the highly regulated environment, Woodcock shows how call centers have become sadly emblematic of the post-industrial service economy.

Item Type: Book
Official URL:
Additional Information: © 2017 The Author
Divisions: Management
Subjects: H Social Sciences > H Social Sciences (General)
Date Deposited: 31 Oct 2016 09:51
Last Modified: 16 May 2024 13:02

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