Dinh, Thuy, Farrugia, Lorleen, O'Neill, Brian, Vandoninck, Sofie and Velicu, Anca (2016) Internet safety helplines: exploratory study first findings. Better Internet for Kids.
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Executive Summary: This is the first short report on a study of Helplines, an essential component of the network of Safer Internet Centres coordinated by Insafe. 70% of all helplines are general service helplines with 30% dedicated specifically to internet safety. All helplines offer a confidential service that offers information, support, guidance and referral. Helplines offer a range of services using a variety of platforms: telephone counselling services, email support, support using online chat, text services, online forum, peer support, social networking and in some instances face-to-face support. Among the most important success factors identified by helplines include: ‘positive feedback from callers’, the ‘number of calls’ and ‘participation from stakeholders’. Among the most persistent risks identified by helplines are bullying and cyberbullying (92%) followed by hate speech (88%) and sexual content (75%). Recommendations arising from the study call for development of an alert system for emerging risks, access to technical expertise for helpline staff and support for further stakeholder collaboration.
|Item Type:||Monograph (Report)|
|Additional Information:||© 2016 The Authors|
|Library of Congress subject classification:||H Social Sciences > H Social Sciences (General)|
|Sets:||Research centres and groups > EU Kids Online|
|Projects:||Insafe helpline Fund|
|Date Deposited:||15 Feb 2016 15:01|
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