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The downside of digital inclusion: expectations and experiences of privacy and surveillance among marginal internet users

Gangadharan, Seeta Peña (2017) The downside of digital inclusion: expectations and experiences of privacy and surveillance among marginal internet users. New Media and Society, 19 (4). pp. 597-615. ISSN 1461-4448

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Identification Number: 10.1177/1461444815614053

Abstract

Increasing broadband adoption among members of underserved populations remains a high priority among policymakers, advocates, corporations, and affected communities. But questions about the risks entailed in the flow of personal information are beginning to surface and shine light on the tension between broadband’s benefits and harms. This article examines broadband adoption programs at community-based and public institutions in the United States in order to understand the ways in which privacy and surveillance issues emerge and are engaged in these settings. While adults who enroll in introductory digital literacy classes and access the Internet at public terminals feel optimistic about broadband “opportunities,” they encounter “privacy poor, surveillance rich” broadband. Users experience myriad anxieties, while having few meaningful options to meet their concerns.

Item Type: Article
Official URL: http://nms.sagepub.com/
Additional Information: © 2015 The Author
Divisions: Media and Communications
Subjects: J Political Science > JC Political theory
T Technology > T Technology (General)
Z Bibliography. Library Science. Information Resources > ZA Information resources
Sets: Departments > Media and Communications
Date Deposited: 26 Oct 2015 11:44
Last Modified: 20 Jul 2019 02:23
URI: http://eprints.lse.ac.uk/id/eprint/64156

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