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Businesses will increasingly use robots to deal with theexplosion of data

Willcocks, Leslie P. and Lacity, Mary C. (2015) Businesses will increasingly use robots to deal with theexplosion of data. LSE Business Review (15 Sep 2015). Blog Entry.

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Abstract

The term “Robotic Process Automation” (RPA) connotes visions of physical robots wandering around offices doing the job of humans. However, the term really means automation of service tasks. Let’s think of business processes such as transferring data from multiple input sources such as email and spreadsheets to systems of record like Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM). Here the term RPA most commonly refers to configuring software to do the job.

Item Type: Website (Blog Entry)
Official URL: http://blogs.lse.ac.uk/businessreview/
Additional Information: © 2015 London School of Economics
Divisions: Management
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
T Technology > T Technology (General)
Sets: Departments > Management
Collections > LSE Business Review Blog
Date Deposited: 25 Sep 2015 15:27
Last Modified: 25 Sep 2015 15:27
URI: http://eprints.lse.ac.uk/id/eprint/63765

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