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E-government and organizational change: reappraising the role of ICT and bureaucracy in public service delivery

Cordella, Antonio and Tempini, Niccolò (2015) E-government and organizational change: reappraising the role of ICT and bureaucracy in public service delivery. Government Information Quarterly, 32 (3). pp. 279-286. ISSN 0740-624X

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Identification Number: 10.1016/j.giq.2015.03.005

Abstract

There is a substantial literature on e-government that discusses information and communication technology (ICT) as an instrument for reducing the role of bureaucracy in government organizations. The purpose of this paper is to offer a critical discussion of this literature and to provide a complementary argument, which favors the use of ICT in the public sector to support the operations of bureaucratic organizations. Based on the findings of a case study – of the Venice municipality in Italy – the paper discusses how ICT can be used to support rather than eliminate bureaucracy. Using the concepts of e-bureaucracy and functional simplification and closure, the paper proposes evidence and support for the argument that bureaucracy should be preserved and enhanced where e-government policies are concerned. Functional simplification and closure are very valuable concepts for explaining why this should be a viable approach.

Item Type: Article
Official URL: http://www.sciencedirect.com/science/journal/07406...
Additional Information: © 2015 Elsevier Inc.
Divisions: Management
Subjects: J Political Science > JA Political science (General)
T Technology > T Technology (General)
Sets: Departments > Management
Date Deposited: 28 May 2015 10:06
Last Modified: 20 Jul 2019 02:01
URI: http://eprints.lse.ac.uk/id/eprint/62121

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