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Investigating outcomes of online engagement

van Deursen, Alexander, van Dijk, Jan and Helsper, Ellen ORCID: 0000-0002-0852-2853 (2014) Investigating outcomes of online engagement. Media@LSE Working Paper Series (28). Department of Media and Communications, London School of Economics and Political Science, London, UK.

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So far, digital divide research and policy was primarily engaged with access to computers and the Internet. The results of having access to these digital media were neglected. This article focuses on the tangible outcomes of online access and activity. There have been few attempts to measure such outcomes. With respect to digital inclusion, the most interesting question is who actually benefits from being online. This article answers this question by the results of a representative survey of the Dutch population in 2013. Internet outcomes and benefits are framed in concepts of participation in several domains of society: economic, social, educational, political and institutional. The results show that the same social categories having more access to the Internet also have more outcomes or benefits from Internet use: people with high education and income and young people. Outcomes in fact are the essence or stake of the digital divide. This study shows that some categories of the Dutch population benefit substantially more than others by using the Internet in finding a job, lower prices of products and services, better opportunities of education, a political party to vote for, new friends, a partner in dating and other outcomes.

Item Type: Monograph (Working Paper)
Official URL:
Additional Information: © 2014 The Authors; Copyright in editorial matters, LSE © 2014
Divisions: Media and Communications
Subjects: H Social Sciences > HE Transportation and Communications
H Social Sciences > HV Social pathology. Social and public welfare. Criminology
Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Z Bibliography. Library Science. Information Resources > ZA Information resources > ZA4050 Electronic information resources
Date Deposited: 29 Oct 2014 16:33
Last Modified: 16 May 2024 12:03

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