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Gendering the job: networks and recruitment at a call center

Fernandez, Roberto M. and Sosa, M. Lourdes (2005) Gendering the job: networks and recruitment at a call center. American Journal of Sociology, 111 (3). pp. 859-904. ISSN 0002-9602

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Identification Number: 10.1086/497257

Abstract

Understanding the mechanisms driving gender segregation has become a key focus in research on gender and labor markets. While the literature often invokes gender-sorting mechanisms that operate prehire, the data used to study these processes are usually collected on posthire populations. This article examines the workings of prehire mechanisms determining job sex segregation. Analyzing unique data on the recruitment and hiring process for customer service representatives at a telephone service center, all of the factors examined - preapplication choices, gender homophilous networks, and screeners’ choices - play significant roles in the gender segregation of this job. The analyses also show that making inferences about prehire processes on the basis of posthire data can be misleading. The authors conclude by discussing the theoretical and methodological implications of these findings.

Item Type: Article
Official URL: http://www.press.uchicago.edu/ucp/journals/journal...
Additional Information: © 2005 The University of Chicago
Divisions: Management
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
H Social Sciences > HQ The family. Marriage. Woman
H Social Sciences > HV Social pathology. Social and public welfare. Criminology
Sets: Departments > Management
Date Deposited: 11 Sep 2014 11:26
Last Modified: 20 Jul 2019 01:04
Funders: Russell Sage Foundation
URI: http://eprints.lse.ac.uk/id/eprint/59440

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