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Observing workplace incivility

Reich, Tara C. and Hershcovis, M. Sandy (2015) Observing workplace incivility. Journal of Applied Psychology, 100 (1). pp. 203-215. ISSN 0021-9010

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Identification Number: 10.1037/a0036464


Abstract Interpersonal mistreatment at work often occurs in the presence of others; however, these “others” are rarely examined in empirical research despite their importance to the context of the negative interaction. We conducted 2 experiments to examine how witnessing incivility affects observer reactions toward instigators and targets. In Study 1, participants (N = 60) worked virtually with an ostensible instigator and target. In Study 2, participants (N = 48) worked in vivo with confederates (hired actors) on a job task. Across these 2 studies, we found that observers of incivility tend to punish instigators while their reactions to targets were generally unaffected. Further, the effect of witnessing incivility was mediated by observers’ negative emotional reaction toward the instigator.

Item Type: Article
Official URL:
Additional Information: © 2015 American Psychological Association
Divisions: Management
Subjects: H Social Sciences > HD Industries. Land use. Labor
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
H Social Sciences > HM Sociology
Date Deposited: 16 Jul 2014 16:04
Last Modified: 05 Jun 2024 02:54
Funders: Social Sciences and Humanities Research Council of Canada.

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