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Knowledge eclipse: producing sociomaterial reconfigurations in the hospitality sector

Orlikowski, Wanda J. and Scott, Susan V. ORCID: 0000-0002-8775-9364 (2013) Knowledge eclipse: producing sociomaterial reconfigurations in the hospitality sector. In: Tsoukas, H., Nicolini, D. and Carlisle, P., (eds.) How Matter Matters: Objects, Artifacts, and Materiality in Organization Studies. Oxford University Press, London, UK, pp. 119-141. ISBN 9780199671533

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Identification Number: 10.1093/acprof:oso/9780199671533.003.0006


Drawing on a field study of the travel site TripAdvisor, the authors explore how online reviewing, rating, and ranking mechanisms are overshadowing traditional configurations of knowledge in the hospitality sector by redistributing resources, shifting practices and habitats, and redefining what counts, who counts, and how. The authors suggest that such sociomaterial reconfigurations offer important insights into the broader issues associated with the role of social media in knowledge practices, and the ways in which expert valuation schemes are being eclipsed by ones grounded in user-generated content. They maintain that these different valuation schemes entail different kinds of work, producing different valuations of the real, and enacting different (singular and multiple) realities. As such, these reconfigurations of valuation raise not just important epistemological issues but also critical questions of ontology and accountability.

Item Type: Book Section
Official URL:
Additional Information: © 2013 Oxford University Press
Divisions: Management
Centre for Economic Performance
Centre for Analysis of Risk & Regulation
Subjects: H Social Sciences > H Social Sciences (General)
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Date Deposited: 14 Jul 2014 15:42
Last Modified: 24 Oct 2023 14:34

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