Library Header Image
LSE Research Online LSE Library Services

What happens when evaluation goes online? Exploring apparatuses of valuation in the travel sector

Orlikowski, Wanda J. and Scott, Susan V. ORCID: 0000-0002-8775-9364 (2014) What happens when evaluation goes online? Exploring apparatuses of valuation in the travel sector. Organization Science, 25 (3). pp. 868-891. ISSN 1047-7039

PDF - Accepted Version
Download (775kB) | Preview

Identification Number: 10.1287/orsc.2013.0877


Our research focuses on the fast-changing landscape of contemporary social media where user-generated content is increasingly being used to evaluate a wide range of products and services. The move to online valuations is raising important questions about how valuations change when they are produced online by consumers and what outcomes they generate for the organizations being evaluated. To address these questions, we investigate two prominent hotel valuation schemes currently at work in the hospitality industry, and we identify significant differences in their valuation practices and outcomes. We develop a practice-based lens for examining the materiality of valuations, providing a way of understanding the differences we observed in terms of performativity. This lens explains both how valuations are actively produced in on going practice and how their production is significantly reconfiguring everyday practices of the organizations being evaluated. We conclude by considering the implications of our findings for research on valuation and organizations.

Item Type: Article
Official URL:
Additional Information: © 2014 INFORMS
Divisions: Management
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD100 Land Use
H Social Sciences > HE Transportation and Communications
Date Deposited: 14 Jul 2014 15:39
Last Modified: 20 Oct 2021 03:19

Actions (login required)

View Item View Item


Downloads per month over past year

View more statistics