Cookies?
Library Header Image
LSE Research Online LSE Library Services

Nuisance calls: a case for concerted action

Milne, Claire (2013) Nuisance calls: a case for concerted action. LSE Media Policy Project Series, Broughton Micova, Sally and Tambini, Damian (eds.) Media Policy Brief 8. The London School of Economics and Political Science, London, UK.

[img]
Preview
PDF - Published Version
Download (873Kb) | Preview

Abstract

Rising numbers of complaints and surveys of consumer experiences show that nuisance calls are an increasing problem in the UK. Enforcement of regulations on nuisance calls has not been sufficient: illegal nuisance calls, such as recorded messages and repeated silent calls, as well as spam texts to mobile phones, are widespread and form a significant problem according to consumers. Calls which are legal but which consumers still find a nuisance are also a problem. To deal with these, various filtering technologies will be needed; the range of these should be improved and consumers must be properly informed about them. A review of the regulations may also be required. An integrated plan is needed, with a single point of overall control. Consumers will continue to suffer unless Government takes urgent action to enable coordination between the regulatory agencies responsible for dealing with nuisance calls and also the telephone companies who carry them. These bodies need to make it easier for consumers to complain, and work with Government to review existing rules.

Item Type: Monograph (Other)
Official URL: http://blogs.lse.ac.uk/mediapolicyproject/
Additional Information: © 2013 The Author, LSE Media Policy Project
Library of Congress subject classification: H Social Sciences > HE Transportation and Communications
H Social Sciences > HV Social pathology. Social and public welfare. Criminology
J Political Science > JN Political institutions (Europe) > JN101 Great Britain
Sets: Departments > Media and Communications
Collections > LSE Media Policy Briefs
Rights: http://www.lse.ac.uk/library/usingTheLibrary/academicSupport/OA/depositYourResearch.aspx
Identification Number: Media Policy Brief 8
Funders: Higher Education Innovation Fund 5, Open Society Foundation
Projects: LSE Media Policy Project
Date Deposited: 09 Apr 2014 09:08
URL: http://eprints.lse.ac.uk/56430/

Actions (login required)

Record administration - authorised staff only Record administration - authorised staff only

Downloads

Downloads per month over past year

View more statistics