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Managing change, or changing managers? The role of middle managers in UK public service reform

Gatenby, Mark, Rees, Chris, Truss, Catherine, Alfes, Kerstin and Soane, Emma ORCID: 0000-0001-6090-1212 (2015) Managing change, or changing managers? The role of middle managers in UK public service reform. Public Management Review, 17 (8). pp. 1124-1145. ISSN 1471-9037

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Identification Number: 10.1080/14719037.2014.895028

Abstract

Drawing upon interview data from three case study organizations, we examine the role of middle managers in UK public service reform. Using theory fragments from organizational ecology and role theory, we develop three role archetypes that middle managers might be enacting. We find that rather than wholesale enactment of a ‘change agent’ role, middle managers are balancing three predominant, but often conflicting, change-related roles: as ‘government agent’, ‘diplomat administrator’ and, less convincingly, ‘entrepreneurial leader’. Central government targets are becoming the main preoccupation for middle managers across many public services and they represent a dominant constraint on allowing ‘managers to manage’.

Item Type: Article
Official URL: http://www.tandfonline.com/toc/rpxm20/current
Additional Information: © 2014 Routledge, Taylor and Francis Group
Divisions: Management
Grantham Research Institute
Subjects: H Social Sciences > HD Industries. Land use. Labor
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
J Political Science > JN Political institutions (Europe) > JN101 Great Britain
Date Deposited: 01 Apr 2014 13:57
Last Modified: 07 Jan 2024 03:12
URI: http://eprints.lse.ac.uk/id/eprint/56363

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