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Institutionalizing operational risk management: an empirical study

Hsu, Carol, Backhouse, James and Silva, Leiser (2014) Institutionalizing operational risk management: an empirical study. Journal of Information Technology, 29 (1). pp. 59-72. ISSN 0268-3962

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Identification Number: 10.1057/jit.2013.15


This paper examines the development of operational risk management (ORM) in a financial organization, focusing in particular on the role of IT in institutionalizing the new regime. Through an interpretive case study in a major US financial institution, the paper uses Giddens’ structuration theory to examine how it adjusts to the demands of protecting itself against new operational risks. The discussion and results of our study are expressed in three propositions: (1) the regulatory context and technological development affect the shape and the outcome of ORM; (2) implementing ORM is a process of reflexive monitoring and transforming organizational practices in a financial institution; (3) the role of IT in ORM is contingent on the extant organizational structure and on the choice of risk management approach.

Item Type: Article
Official URL:
Additional Information: © 2014 Palgrave Macmillan
Divisions: Management
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
H Social Sciences > HD Industries. Land use. Labor > HD61 Risk Management
Sets: Departments > Management
Research centres and groups > Information Systems and Innovation Group
Date Deposited: 04 Mar 2014 10:17
Last Modified: 20 Mar 2019 02:23

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