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Can business schools make students culturally competent?: effects of cross-cultural management courses on cultural intelligence

Eisenberg, Jacob, Lee, Hyun-Jung, Brueck, Frank, Brenner, Barbara, Claes, Marie-Therese, Mironski, Jacek and Bell, Roger (2013) Can business schools make students culturally competent?: effects of cross-cultural management courses on cultural intelligence. Academy of Management Learning and Education, 12 (4). pp. 603-621. ISSN 1537-260X

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Abstract

The rapid increase in courses dealing with cross-cultural management (CCM), brought about by economies' globalization and increased workforce mobility motivated us to examine the impact of CCM courses on cultural intelligence. Cultural Intelligence (CQ) refers to individual's abilities and skills to effectively manage interactions in cross-cultural situations. CQ includes four dimensions: Metacognitive, Cognitive, Motivational and Behavioral. In two multination longitudinal studies using matched samples and pre-/post-intervention measures, we assessed the effects of academic CCM courses on students' CQ. We found that, following the courses, students' overall CQ was significantly higher than at time 1. No effects on CQ were detected in the control group, where students worked in multicultural settings but did not take a CCM course. CCM courses had stronger effects on Metacognitive and Cognitive CQ, than on Motivational and Behavioral CQ. We found an interesting pattern regarding students' international experience: while international experience in time 1 positively related to students' CQ, at time 2 this relationship became non-significant (study 1). These findings contribute to understanding the antecedents of cultural intelligence and how educational interventions affect CQ, with practical implications for designing and developing international management education and training programs.

Item Type: Article
Official URL: http://aom.org/amle/
Additional Information: © 2013 Academy of Management
Library of Congress subject classification: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
L Education > LC Special aspects of education > LC5201 Education extension. Adult education. Continuing education
Sets: Departments > Management
Research centres and groups > Employment Relations and Organisational Behaviour Group
Rights: http://www.lse.ac.uk/library/usingTheLibrary/academicSupport/OA/depositYourResearch.aspx
Date Deposited: 22 May 2013 13:32
URL: http://eprints.lse.ac.uk/47986/

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