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Can business schools make students culturally competent? Effects of cross-cultural management courses on cultural intelligence

Eisenberg, Jacob, Lee, Hyun-Jung ORCID: 0000-0003-3386-4959, Brueck, Frank, Brenner, Barbara, Claes, Marie-Therese, Mironski, Jacek and Bell, Roger (2013) Can business schools make students culturally competent? Effects of cross-cultural management courses on cultural intelligence. Academy of Management Learning and Education, 12 (4). pp. 603-621. ISSN 1537-260X

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Identification Number: 10.5465/amle.2012.0022


The rapid increase in courses dealing with cross-cultural management (CCM), brought about by economies' globalization and increased workforce mobility motivated us to examine the impact of CCM courses on cultural intelligence. Cultural Intelligence (CQ) refers to individual's abilities and skills to effectively manage interactions in cross-cultural situations. CQ includes four dimensions: Metacognitive, Cognitive, Motivational and Behavioral. In two multination longitudinal studies using matched samples and pre-/post-intervention measures, we assessed the effects of academic CCM courses on students' CQ. We found that, following the courses, students' overall CQ was significantly higher than at time 1. No effects on CQ were detected in the control group, where students worked in multicultural settings but did not take a CCM course. CCM courses had stronger effects on Metacognitive and Cognitive CQ, than on Motivational and Behavioral CQ. We found an interesting pattern regarding students' international experience: while international experience in time 1 positively related to students' CQ, at time 2 this relationship became non-significant (study 1). These findings contribute to understanding the antecedents of cultural intelligence and how educational interventions affect CQ, with practical implications for designing and developing international management education and training programs.

Item Type: Article
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Additional Information: © 2013 Academy of Management Learning & Education
Divisions: Management
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
University Structure > Language Centre > LC5201 Education extension. Adult education. Continuing education
Date Deposited: 22 May 2013 13:32
Last Modified: 02 Jul 2024 22:30

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