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Government policy, public value and IT outsourcing: the strategic case of ASPIRE

Cordella, Antonio and Willcocks, Leslie P. (2012) Government policy, public value and IT outsourcing: the strategic case of ASPIRE. Journal of Strategic Information Systems, 21 (4). pp. 295-307. ISSN 0963-8687

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Abstract

The paper examines government IT outsourcing polices. The paper critiques the concept of ‘the Contract State’, and suggests how more disciplined uses of outsourcing can assist the creation of public value, more broadly conceived. Within the context of international developments, we study the United Kingdom Inland Revenue (IR), Customs and Excise (HMRC) and Department of Social Security (DSS) and their IT outsourcing contracts. The evidence suggests that outsourcing and marketization initiatives have adverse public value impacts, and may need to be rethought. Major IT operations and innovations, for example e-government, National Health Service (NHS) and identity card IT policies in the UK, are managed and generate legacies that do not always make efficient and effective use of the market. Moreover, their objectives, implementation and management over time may truncate their value to the public at large. Applying a revised Public Value policy approach offers a richer perspective to guide central government decisions worldwide about future IT outsourcing.

Item Type: Article
Official URL: http://www.journals.elsevier.com/the-journal-of-st...
Additional Information: © 2012 Elsevier B.V.
Library of Congress subject classification: H Social Sciences > HB Economic Theory
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
H Social Sciences > HJ Public Finance
J Political Science > JC Political theory
J Political Science > JN Political institutions (Europe) > JN101 Great Britain
Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Sets: Departments > Management
Research centres and groups > Information Systems and Innovation Group
Rights: http://www.lse.ac.uk/library/usingTheLibrary/academicSupport/OA/depositYourResearch.aspx
Date Deposited: 13 Jun 2013 13:45
URL: http://eprints.lse.ac.uk/47969/

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