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Patients' opinions of health care providers for supporting choice and quality improvement

Trigg, Lisa (2011) Patients' opinions of health care providers for supporting choice and quality improvement. Journal of Health Services Research and Policy, 16 (2). pp. 102-107. ISSN 1355-8196

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Identification Number: 10.1258/jhsrp.2010.010010


Patients are increasingly using the internet to access information on health care and services, as well as writing reviews of their own experiences. With patient choice increasing in many health systems, payers, purchasers and providers are attempting to take control of this trend by designing and managing their own patient opinion websites. This essay identifies and explores three aspects of online reviews of health care: the role of patients as judges of health care quality; the motivation behind patients posting reviews; and patients' use of such information. It then discusses how useful patient opinion websites might be in supporting patient choice in health care markets and in expanding voice channels for quality improvement.

Item Type: Article
Official URL:
Additional Information: © 2011 The Royal Society of Medicine Press
Divisions: LSE Health
Subjects: H Social Sciences > H Social Sciences (General)
R Medicine > RA Public aspects of medicine > RA0421 Public health. Hygiene. Preventive Medicine
Sets: Research centres and groups > LSE Health
Date Deposited: 01 Oct 2012 13:24
Last Modified: 20 Feb 2021 04:42

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