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Growing the productivity of government services

Dunleavy, Patrick and Carrera, Leandro N. (2013) Growing the productivity of government services. Edward Elgar, Cheltenham, UK. ISBN 9780857934987

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Abstract

Productivity is essentially the ratio of an organization’s outputs divided by its inputs. For many years it was treated as always being static in government agencies. In fact productivity in government services should be rising rapidly as a result of digital changes and new management approaches, and it has done so in some agencies. However, Dunleavy and Carrera show for the first time how complex are the factors affecting productivity growth in government organizations – especially management practices, use of IT, organizational culture, strategic mis-decisions and political and policy churn. With government budgets under stress in many countries, this pioneering book shows academics, analysts and officials how to measure outputs and productivity in detail; how to cope with problems of quality variations; and how to achieve year-on-year, sustainable improvements in the efficiency of government services.

Item Type: Book
Official URL: http://www.e-elgar.co.uk/default.lasso
Additional Information: © 2013 The Authors
Library of Congress subject classification: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
J Political Science > JF Political institutions (General)
Sets: Departments > Government
Research centres and groups > LSE Public Policy Group
Rights: http://www.lse.ac.uk/library/usingTheLibrary/academicSupport/OA/depositYourResearch.aspx
Date Deposited: 25 Sep 2012 11:13
URL: http://eprints.lse.ac.uk/46380/

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