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The impact of employee well-being policies and sickness absence on workplace performance

Marsden, David and Moriconi, Simone (2011) The impact of employee well-being policies and sickness absence on workplace performance. Advances in Industrial and Labor Relations, 18. pp. 115-152. ISSN 0742-6186

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Identification Number: 10.1108/S0742-6186(2011)0000018007


This chapter brings new evidence on the relationship between employees' well-being, sickness absence, and four dimensions of workplace performance: productivity, efficiency, quality of service, and profitability. It uses a new panel data set with monthly observations over two years for 48 local units of a large multisite organization in the logistics sector. It finds that good consultation and communication at the local level are associated with lower absenteeism. It also finds that lower absence is associated with higher efficiency, productivity, quality of the service, and profitability of the firm. Finally, the authors suggest that the link between workers' absence and this firm's profitability runs through the increased use of replacement labor, which raises short-run costs and reduces quality of service.

Item Type: Article
Official URL:
Additional Information: © 2011 Emerald Group Publishing
Divisions: Management
Subjects: H Social Sciences > HD Industries. Land use. Labor
Date Deposited: 28 Jun 2012 09:12
Last Modified: 04 Jun 2024 03:21

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