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Emerging standardization

Cordella, Antonio (2011) Emerging standardization. International Journal of Actor-Network Theory and Technological Innovation, 3 (3). pp. 49-64. ISSN 1942-535X

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Abstract

This paper discusses the dynamics associated with the implementation and deployment of an information infrastructure designed to standardize work practices. The analysis is based on a case study conducted in a pharmaceutical R&D organization. The infrastructure in use, comprising a computerized system and surrounding organizational procedures, seems to support work practices not always as originally planned. The paper discusses the role played by local characteristics, contingencies, and practices in shaping a standardization protocol implemented to standardize work practices. Building on actor-network theory, the paper concludes that the standardization of work practices is the result of the dynamic interplay between technology and its users, rather than the consequence of a planned and well-defined design project.

Item Type: Article
Official URL: http://www.igi-global.com/journal/international-jo...
Additional Information: © 2011 IGI Global
Library of Congress subject classification: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
T Technology > T Technology (General)
Sets: Research centres and groups > Information Systems and Innovation Group
Departments > Management
Rights: http://www.lse.ac.uk/library/usingTheLibrary/academicSupport/OA/depositYourResearch.aspx
Date Deposited: 15 May 2012 09:30
URL: http://eprints.lse.ac.uk/43664/

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