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Why we need to radically join-up public services more than ever

Dunleavy, Patrick and Hancock, Avery (2010) Why we need to radically join-up public services more than ever. British Politics and Policy at LSE (18 Jun 2010) Blog Entry.

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Abstract

UK public services are delivered in different and complex ways that create confusion for citizens and officials alike. Multiple delivery chains drive up costs, and in the current fiscal climate, they are a luxury good that we can no longer afford. Drawing on recent work for the 2020 Public Services Commission, Patrick Dunleavy and Avery Hancock untangle the mess and argue that more joined-up working, online ‘disintermediation’ of services and working with citizens are needed to carry the UK forward in the digital era.

Item Type: Website (Blog Entry)
Official URL: http://blogs.lse.ac.uk/politicsandpolicy/
Additional Information: © 2010 The authors
Library of Congress subject classification: H Social Sciences > HC Economic History and Conditions
H Social Sciences > HV Social pathology. Social and public welfare. Criminology
J Political Science > JA Political science (General)
J Political Science > JN Political institutions (Europe) > JN101 Great Britain
Journal of Economic Literature Classification System: H - Public Economics > H1 - Structure and Scope of Government > H11 - Structure, Scope, and Performance of Government
Sets: Departments > Government
Collections > British Politics and Policy at LSE
Collections > Economists Online
Research centres and groups > LSE Public Policy Group
Rights: http://www.lse.ac.uk/library/usingTheLibrary/academicSupport/OA/depositYourResearch.aspx
Date Deposited: 14 Nov 2011 12:15
URL: http://eprints.lse.ac.uk/39526/

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