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Why we need to radically join-up public services more than ever

Dunleavy, Patrick ORCID: 0000-0002-2650-6398 and Hancock, Avery (2010) Why we need to radically join-up public services more than ever. British Politics and Policy at LSE (18 Jun 2010). Website.

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UK public services are delivered in different and complex ways that create confusion for citizens and officials alike. Multiple delivery chains drive up costs, and in the current fiscal climate, they are a luxury good that we can no longer afford. Drawing on recent work for the 2020 Public Services Commission, Patrick Dunleavy and Avery Hancock untangle the mess and argue that more joined-up working, online ‘disintermediation’ of services and working with citizens are needed to carry the UK forward in the digital era.

Item Type: Online resource (Website)
Official URL:
Additional Information: © 2010 The authors
Divisions: Government
Public Policy Group
Subjects: H Social Sciences > HC Economic History and Conditions
H Social Sciences > HV Social pathology. Social and public welfare. Criminology
J Political Science > JA Political science (General)
J Political Science > JN Political institutions (Europe) > JN101 Great Britain
JEL classification: H - Public Economics > H1 - Structure and Scope of Government > H11 - Structure, Scope, and Performance of Government
Date Deposited: 14 Nov 2011 12:15
Last Modified: 16 May 2024 06:22

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