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Shifting boundaries and new technologies: A case study in the UK banking sector

Scott, Susan V. and Walsham, Geoff (1999) Shifting boundaries and new technologies: A case study in the UK banking sector. Working paper series (91). Department of Information Systems, London School of Economics and Political Science, London, UK.

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This paper describes case study based research on the use of innovative computer-based decision support systems introduced into corporate lending processes in a major UK bank. It describes how the new technology was implicated in shifting boundaries: within the sector as a whole and in specific organizational delayering; between local/global dimensions of the loans process; and in the status of expertise and personal/professional risk. The case study is connected to broader debates in IS and social transformation through an analyses which relates aspects of the empirical material to themes from social theories of reflexive modernization. Some implications and conclusions are drawn for both the banking sector and IS research.

Item Type: Monograph (Working Paper)
Official URL:
Additional Information: © 1999 The Authors
Divisions: Management
Centre for Economic Performance
Centre for Analysis of Risk & Regulation
Subjects: H Social Sciences > HG Finance
Q Science > QA Mathematics > QA76 Computer software
T Technology > T Technology (General)
JEL classification: G - Financial Economics > G2 - Financial Institutions and Services > G21 - Banks; Other Depository Institutions; Micro Finance Institutions; Mortgages
O - Economic Development, Technological Change, and Growth > O3 - Technological Change; Research and Development > O33 - Technological Change: Choices and Consequences; Diffusion Processes
Date Deposited: 16 Aug 2011 13:41
Last Modified: 03 Jan 2021 00:29

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