Dean, Hartley
(2007)
Reconstituting the public service ethos: services for consumers or for citizens?
In: Herrmann, Peter and Herrenbrueck, Sabine, (eds.)
Changing Administration, Changing Society: Challenges for Current Social Policy.
Applied social sciences: recent developments, international and comparative perspectives.
Nova Science, New York, USA, pp. 47-63.
ISBN 9781600214066

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