Dunleavy, Patrick and Carrera, Leandro N. (2011) Government productivity in UK social security has not grown across two decades to 2008 – largely because DWP senior civil servants blocked any move to ‘digital era’ services. British Politics and Policy at LSE (26 Jan 2011) Blog Entry.
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Looking at the Department of Work and Pensions, Patrick Dunleavy and Leandro Carrera show that overall productivity levels failed to grow at all across two decades, despite massive capital investment, increased IT spend and several business process reorganizations. The dominance of a conservative organizational culture among senior public managers, plus constant policy churn, prevented any transition to delivering transactions or managing customer contacts in a modern, ‘digital era’ way.
|Item Type:||Website (Blog Entry)|
|Additional Information:||© 2011 the author|
|Library of Congress subject classification:||J Political Science > JN Political institutions (Europe) > JN101 Great Britain|
|Sets:||Departments > Government
Collections > British Politics and Policy at LSE
Research centres and groups > LSE Public Policy Group
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