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How personal are consumer brand evaluations?: disentangling the role of personal and extrapersonal and extrapersonal associations in consumer judgments

Czellar, Sandor, Luna, David, Voyer, Benjamin G. and Schwob, Alexandre (2008) How personal are consumer brand evaluations?: disentangling the role of personal and extrapersonal and extrapersonal associations in consumer judgments. Advances in Consumer Research, 35 . p. 997. ISSN 0098-9258

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Abstract

Research in social psychology suggests that consumers may rely on both personal and extrapersonal associations when making memory-based judgments. Building on recent advances in implicit attitude measurement, we identify factors determining whether consumers are more likely to rely on personal or extrapersonal associations when making brand judgments. In a first study, we show that consumer expertise affects the role of personal vs. extrapersonal associations in brand evaluations. Specifically, we show that novices’ brand evaluations are predominantly based on extrapersonal associations while experts’ brand evaluations are mostly based on personal associations. Implications of these results are discussed and details on our further experiments are provided.

Item Type: Article
Official URL: http://www.acrwebsite.org/volumes/
Additional Information: © 2008 Association for Consumer Research
Library of Congress subject classification: H Social Sciences > HF Commerce
Sets: Departments > Social Psychology
Rights: http://www.lse.ac.uk/library/usingTheLibrary/academicSupport/OA/depositYourResearch.aspx
Date Deposited: 07 Jan 2011 11:24
URL: http://eprints.lse.ac.uk/31063/

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