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Digital inclusion projects in developing countries: processes of institutionalization

Madon, Shirin, Reinhard, Nicolau, Roode, Dewald and Walsham, Geoff (2009) Digital inclusion projects in developing countries: processes of institutionalization. Information Technology for Development, 15 (2). pp. 95-107. ISSN 0268-1102

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Identification Number: 10.1002/itdj.20108


This article concerns digital inclusion projects in developing countries and, in particular, focuses on processes of institutionalization of such projects. Three case studies are described and analysed. The first is the Akshaya telecenter project in the state of Kerala in India. The second is a community-based ICT project in a town in a rural area of South Africa. The third is the efforts of various agencies on telecenter projects in the mega-city of São Paulo in Brazil. The cases are analysed through a simple theoretical schema derived from institutional theory. The analyses are used to derive four key processes of institutionalization, which are argued to be of relevance to all digital inclusion projects: getting symbolic acceptance by the community, stimulating valuable social activity in relevant social groups, generating linkage to viable revenue streams, and enrolling government support. The article concludes with some theoretical, methodological, and policy implications.

Item Type: Article
Official URL:
Additional Information: © 2009 Wiley-Blackwell
Divisions: International Development
Subjects: H Social Sciences > H Social Sciences (General)
T Technology > T Technology (General)
Date Deposited: 10 Dec 2010 15:38
Last Modified: 22 Jul 2024 18:00

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