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Interpreting the trustworthiness of government mediated by information and communication technology: lessons from electronic voting in Brazil

Avgerou, Chrisanthi, Ganzaroli, Andrea, Poulymenakou, Angeliki and Reinhard, Nicolau (2009) Interpreting the trustworthiness of government mediated by information and communication technology: lessons from electronic voting in Brazil. Information Technology for Development, 15 (2). pp. 133-148. ISSN 0268-1101

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Abstract

The electronic voting system of Brazil is understood to be widely trusted by the citizens of the country and international observers. More precisely, it is seen as a trustworthy mechanism of producing election results that accurately represent the choices of the electorate. In this article, we discuss briefly the concepts of trust and trustworthiness, and focus to examine the formation of beliefs regarding the latter. We argue that the belief of trustworthiness is only partly attributable to the perception of the merits of the technical system and its enactment procedures. In our case study we found that the institutional actors responsible for the elections—the Superior and the Regional Electoral Courts—have played a key role in the formation of the belief that the electronic elections are trustworthy. We therefore conclude that, unlike common assumptions about the potential of e-government in developing countries to restore trust in government institutions that are considered untrustworthy, the production of trust in government services mediated by information and communication technology relies on citizens' perceptions of their trustworthiness.

Item Type: Article
Official URL: http://onlinelibrary.wiley.com/journal/10.1002/(IS...
Additional Information: © 2009 Wiley-Blackwell
Library of Congress subject classification: H Social Sciences > HE Transportation and Communications
J Political Science > JL Political institutions (America except United States)
T Technology > T Technology (General)
Sets: Research centres and groups > Information Systems and Innovation Group
Departments > Management
Rights: http://www.lse.ac.uk/library/usingTheLibrary/academicSupport/OA/depositYourResearch.aspx
Date Deposited: 06 Apr 2011 13:39
URL: http://eprints.lse.ac.uk/30285/

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