Poulymenakou, Angeliki, Cornford, Tony and Whitley, Edgar A. (1990) Pragmatic considerations for effective knowledge acquisition: the case of business expert systems. In: Awad, Elias M., (ed.) Proceedings of the 1990 ACM SIGBDP conference on trends and directions in expert systems. ACM Press, Florida, USA, pp. 237-246.
Current knowledge acquisition practices place undue restrictions on the issues placed under consideration when they are applied in an organisational context. This paper reviews a number of such techniques and explores their limitations for many ‘real world’ business problems. Managerial and administrative problem solving, in particular, predicate a less obtrusive and more interpretive methodology of knowledge acquisition. This needs to be established around realistic objectives that are compatible with business strategy and managerial requirements. This paper argues that the future for knowledge acquisition therefore lies in a shift of focus from narrow conceptions of technique, structure and mode to a broader understanding of what contributes to the effectiveness of business expert systems.
|Item Type:||Book Section|
|Additional Information:||© 1990 Association for Computing Machinery|
|Uncontrolled Keywords:||expert systems; knowledge acquisition; business strategy; organisational analysis; business analysis|
|Library of Congress subject classification:||H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management|
|Sets:||Research centres and groups > Information Systems and Innovation Group
Departments > Management
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