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Mapping stakeholders for system evaluation - the case of the Electronic Prescription Service in England

Lichtner, Valentina, Petrakaki, Dimitra, Hibberd, Ralph, Venters, Will, Cornford, Tony and Barber, Nick (2010) Mapping stakeholders for system evaluation - the case of the Electronic Prescription Service in England. In: MEDINFO 2010, 12 - 15 of September 2010, Cape Town, South Africa. (Unpublished)

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Abstract

This paper discusses the process of identifying stakeholders for the evaluation of health information systems through a map. Defining the multiplicity of stakeholders associated with a new system as well as the nature of their relationships is an important aspect of evaluating any intervention. We report a study of the Electronic Prescription Service (EPS) in primary care in England. We describe the complexity associated with the process of identifying stakeholders and illustrating their dynamic relationships. Reflecting upon our experience of map-making and map-using, we discuss the role of a stake- holder map to generate and communicate knowledge. The EPS stakeholder map – in its variety of possible alternative representations – reveals the complexity of the electronic pre- scribing scenario and the challenge of its evaluation. Recog- nising the drawbacks of a static two dimensional representa- tion, we argue that a dynamic use of a stakeholder map and a reflective map-making practice is useful and important for the evaluation of IT programmes in healthcare.

Item Type: Conference or Workshop Item (Paper)
Additional Information: © 2010 The authors
Library of Congress subject classification: H Social Sciences > H Social Sciences (General)
R Medicine > RA Public aspects of medicine
Sets: Departments > Management
Research centres and groups > LSE Health and Social Care
Rights: http://www.lse.ac.uk/library/usingTheLibrary/academicSupport/OA/depositYourResearch.aspx
Funders: Connecting for Health Evaluation Programme
Projects: Evaluation of the Electronic Prescription Service in Primary Care (CfHEP004)
Date Deposited: 23 Aug 2010 11:57
URL: http://eprints.lse.ac.uk/28980/

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