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Information systems evaluation as an organizational institution: experience from a case study

Serafeimidis, Vassilis and Smithson, Steve (2003) Information systems evaluation as an organizational institution: experience from a case study. Information Systems Journal, 13 (3). pp. 251-274. ISSN 1350-1917

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Abstract

Information systems evaluation has strong social and organizational dimensions while existing research focuses primarily on the formal and positivistic characteristics. We investigate the organizational roles of the key stakeholders within the particular evaluation context (orientation). We focus on four evaluation orientations: control, sense-making, learning and exploratory. Experience from a case study is used to analyse these concepts and relations. The case organization attempted to move from a state of an ad-hoc evaluation practice to a more business-driven one. New tools, processes, roles and responsibilities were developed during the attempt. We examine the behavioural and organizational integration aspects of evaluation during that journey.

Item Type: Article
Official URL: http://www.wiley.com/bw/journal.asp?ref=1350-1917
Additional Information: © 2003 Blackwell Publishing Ltd.
Library of Congress subject classification: T Technology > T Technology (General)
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Sets: Research centres and groups > Information Systems and Innovation Group
Departments > Management
Rights: http://www.lse.ac.uk/library/usingTheLibrary/academicSupport/OA/depositYourResearch.aspx
Date Deposited: 23 Mar 2010 12:00
URL: http://eprints.lse.ac.uk/27481/

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