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Sociotechnical study of e-business: grappling with an octopus

Clegg, Chris, Chu, Catherine, Smithson, Steve, Land, Frank, Henney, Alan, Willis, Dianne, Jagodzinski, Peter, Hopkins, Brian, Icasati-Johanson, Belen, Fleck, Steven, Nicholls, John, Bennett, Stuart, Peltu, Malcolm and Patterson, Malcolm (2005) Sociotechnical study of e-business: grappling with an octopus. Journal of Electronic Commerce in Organizations, 3 (1). pp. 53-71. ISSN 1539-2937

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Abstract

This paper reports on a study that investigated the status and anticipated development of e-Business activity. A prime aim of the study was to increase understanding of the human and organizational issues that arise with e-Business, and the extent to which these are currently addressed. An expert panel method was used, which involved interviewing 70 leading practitioners of, and experts in, e-Business in the UK. The findings identify the distinguishing novel features of e-Business, highlight the key issues it raises, and provide evidence of current uptake and impacts. The findings include ideas on good practice. The study emphasizes the importance of taking a holistic, sociotechnical view of the complex set of interrelated changes involved in e-Business.

Item Type: Article
Official URL: http://www.idea-group.com/Bookstore/TitleDetails.a...
Additional Information: © 2005 IGI Global
Library of Congress subject classification: T Technology > T Technology (General)
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Sets: Research centres and groups > Information Systems and Innovation Group
Departments > Management
Rights: http://www.lse.ac.uk/library/usingTheLibrary/academicSupport/OA/depositYourResearch.aspx
Date Deposited: 23 Mar 2010 13:39
URL: http://eprints.lse.ac.uk/27475/

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